Frequently Asked Questions

Where is my User Account Page?

When making a purchase, it is highly suggested you fill-in the user account information in order to take full advantage of your account. and track purchases.

Once your purchase is complete and your user account page is set up, the Account menu will appear on the top right of your browser screen. Go to Account> Account Management. There you will see Password, Shopping Cart, Download, and Subscription information.

Account> Account Management
Account page is also your login page. You can change your password here.

The menu on the left sidebar of your Account Management page will direct you to all your settings, subscription, and purchase history.

Account> Account Management> Orders
The Orders table details specific information about your account and order/download history. You can download publications multiple times from this tab as long as your account is active.

How to View and Download your Subscription

Account> My Subscription
Click My Subscription in the sidebar menu to view your subscription status. Scroll down to Downloads to download your issue. Subscription Issues appear in the right column as they become available. Simply click on the title and the download will automatically begin.

Where do I go for future Subscription downloads?
New and returning subscribers must log in to their account page to download. Subscriptions can only be downloaded from the Account> My Subscription table.

Where did my Subscription Go?
After three issues your one-year subscription is complete. If you wish to continue your subscription you can do so by purchasing a new one year subscription. Special Note: A better way to avoid subscription interruption is to set your subscription to automatically renew.

Can a subscriber cancel their own subscription?
Yes, a subscriber can cancel and perform other actions on their subscriptions via the My Account page.

How many Issues is a one-year subscription?
Answer: A one-year subscription is three issues from the date your subscription begins.

When will I know a new Issue is ready for download?
You will receive an email announcement that a new volume is ready for download. Not receiving announcements? Check to see if your subscription is current.

New issue is not appearing in the Account> Account Management> My Subscriptions?
Has your one-year subscription expired? Subscription status can be reviewed on the account management page.

Account> Downloads
If you have downloaded individual issues, articles, or complete issues, you will find a list of them here. This is not the same as a subscription, which will appear in the My Subscriptions table.

More Frequently Asked Questions:

How do I download my purchase?
After completing your purchase the pdf should begin to download once the link on your account page is clicked.

Where did my download go?
First, check the download location setting on your device. If the product download is not there, check your junk, spam, and security settings for download locations. And your browser for download preferences.

Problems downloading?
You must be logged in to download. Download subscriptions only from your Download Table on your User Account Page. Check the download location on your device. If the product download is not there, check your browser junk and spam settings for download locations.

Not receiving email announcements?
Check with your IT, your virus protection software settings, or the email junk folder.

Why does a customer need to create an account at checkout?
Subscriptions persist beyond a single transaction and therefore must be associated with a user account in order to keep track of renewals and other features. Like subscriptions, individual orders need to be tracked and associated with a user account for tracking purposes.